Refund policy
REFUND & RETURN POLICY
Return Window We accept returns within 7 days of delivery. Customers may return products for any reason including defective, damaged, incorrect, or unwanted items, subject to the conditions below.
Eligibility To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. You will also need your receipt or proof of purchase.
Mandatory Unboxing Video To ensure a fair resolution for all customers, an unboxing video is mandatory for any claim related to damaged, defective, or missing items. The video must:
- Be recorded from the start, before opening the package
- Clearly show the package condition and label
- Capture the full unboxing process without any cuts
Without a valid unboxing video, we may not be able to process refunds or replacements.
How to Initiate a Return Email us at vinisiva1997@gmail.com with your order details and unboxing video. Once your return request is approved, we will provide instructions on how to send the package back. Items sent back without prior approval will not be accepted.
Exchanges We accept exchanges for defective or incorrect items. The quickest way to get the correct item is to return the original product and place a new order once the return is approved.
Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed within 7 business days to your original payment method. Please allow additional time for your bank or payment provider to complete the process. If more than 15 business days have passed since approval, contact us at vinisiva1997@gmail.com.
Non-Returnable Items The following items cannot be returned:
- Products that have been opened or used (except in cases of defect or damage)
- Sale items and gift cards
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Items without original packaging or proof of purchase
Return Shipping Return shipping is free. We will arrange pickup or provide a prepaid return label upon approval.